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Politica de envios

Shipping policy

Processing

Orders placed on the weekends or holidays will be processed the following open business day. Please allow 2-3 standard business days for your order to process. Standard operating business days are Monday through Friday. Please note that during this time, we are doing our best to ensure the safety and health of all members of our distribution channels, and that some delays may be encountered. Additionally, always remember that all delivery personnel have been tirelessly working on the front lines and that some delays may occur at the carrier level. We are all in this together and appreciate your patience and understanding.

All orders once placed are finalized and products are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched.

Incorrect Shipping Information

Shipping labels are generated according to what is input by the client on the order’s shipping information. If the order has already been processed by our warehouse, it is the client’s responsibility to contact the carrier for any address changes. Birdy Lashes is not responsible for any lost or stolen packages shipped.

Refused Packages

In case of refuse packages, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund.

 

International Orders

International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for 
all import fees, as well as complying with all laws and regulations of the destination country. Birdy Lashes does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.